How we process orders
Regarding potential delivery delay due to the impact of COVID -19.
– All international packages orders will be processed within 48 Hours
Orders placed after 12pm, on weekends or public holidays will be attempted to be processed the following business day but we cannot guarantee. You will receive a shipping confirmation email as soon as it has been dispatched. – You can not change your order once it is fulfilled.
– We will constantly provide you with updates about your order via e-mail. Your tracking number will be made available by our shipping department according to our daily system updates. Please keep in mind that tracking information may not be updated for up to 48 hours after your order leaves our location.
For international orders, please be sure to enter a valid phone number at check out. Without a phone number, DHL international express shipping will not be able to make a delivery.
If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted.
All orders, both wholesale and retail, must allow for 24 hours for processing the order request for pick up. No exceptions.
We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss of the package. We will not be held liable for misplacing or lost package by the shipping carrier.
International Shipping(FedEx Expres 3-5working days)
INTERNATIONAL TAXES & DUTIES
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.
EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise.
IF you have trouble tracking your parcel, please refer to the following website: https://www.17track.net/en